This page contains Frequently Asked Questions (FAQ) about restoring files to your PC in general, as well as specifics on how cBackup performs its restoration tasks. If you can't find an answer to one of your questions here, please contact our customer support at support@continuen.com or call us at (321)960-9780.

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How Does cBackup's Restore Work?

Very well thank you.  No seriously, a restore operation in cBackup is very ease to do, simply log into the cSuite and go to the cBackup application.  Find & select the set of files to be restored, then set some options, and hit go. The system will do the rest.

Is there a charge for restoring files?

No, there is no charge for restoring files. You can restore as many files as you would like and as often as you like.

Can I view a backed up file without restoring it?

Yes. You can quickly view files and directories without restoring them. This works by saving the file to a temporary space on your hard drive and then opening the applicable program to view it. This option allows you to access files when you're not on a PC that has the cBackup agent installed.

If I restore a file, will it still be backed up?

Yes. Restoring a file does not affect its backup status. It will still be backed up and available to restore again at a later date.

How do I reinstall the cBackup after a system failure?

If you have had a system failure, and cBackup is no longer installed on your computer, you will need to download and install the cBackup PC agent again. This is something a Continuen Certified Partner can assist you with. Once the software is installed, you will be able to restore your backed up files. You will NOT have to re-setup your jobs/backup sets and the system will start backing up your files like nothing happened.

What happens if I lose my encryption key?

If you have had a system failure and you have to reinstall cBackup, the system will automatically download your Encryption Key.