This page contains Frequently Asked Questions (FAQ) about Continuen's Billing policies. If you can't find an answer to one of your questions here, please contact our customer support at support@continuen.com or call us at (321)960-9780.

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How am I billed?

When your Continuen Provider initially set you up , it was determined at that time how you would be billed. You may be billed by your Continuen Provider or directly by Continuen.

Continuen offers two types of plans – Annual or Quarterly.  You will be able to select the amount of storage for cBackup and cDocuments, the number of users and the number of computers you would like to have on the cBackup service.

How do I change my billing address or credit card information?

Contact your Continuen Provider or login to your account and update the information through the cManagement module, .

What happens if I go over the amount of storage space that I have purchased?

Continuen will never allow you to exceed your storage limit and then automatically charge you for it. You will be notified via email that you have exceeded your storage limits.  You can then decide if you would like to increase your storage amount, or remove files from the backup archives, or do nothing.

How do I cancel my account?

Please contact your Continuen Provider or contact Continuen directly at Support@Continuen.com or phone 321-960-9780. We will not provide any refunds if you cancel the service once you have paid and signed up for a plan.